Enreach Networks incident

Call traffic disconnects (Silo01-Theia, Silo04-Eris)

Resolved after 4 hours 10 minutes, affecting Core services, on October 3, 2025.

resolved Oct 03, 2025, 02:33 PM UTC

This incident has been resolved. All components are working and no more call issues detected.

Started
Oct 03, 2025, 10:22 AM UTC
Resolved
Oct 03, 2025, 02:33 PM UTC
Duration
4h 10m
Detected by Pingoru
Oct 03, 2025, 10:22 AM UTC

Affected components

Core services

Update timeline

  1. monitoring Oct 03, 2025, 10:22 AM UTC

    Dear Customer, Enreach have detected issues in part of call traffic. Root cause has been determined and we are monitoring the situation. Calls can be disconnected in Silo01-Theia and Silo04-Eris. We'll update additional information as soon as we have updated the problematic components.

  2. resolved Oct 03, 2025, 02:33 PM UTC

    This incident has been resolved. All components are working and no more call issues detected.

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