Resolved after 4 days 9 hours, affecting Heidelberg, on July 27, 2026.
This issue is now resolved. Some chargers were deleted during the incident, but have since been restored. If a charger is still showing as unreachable, we suggest you ask the user to check it's WiFi connection and reboot.
Affected components
Update timeline
- investigating Jul 27, 2026, 07:30 AM UTC
We are experiencing increased errors with Heidelberg, which may cause devices to be unreachable or actions to fail. We are currently investigating the issue.
- resolved Jul 31, 2026, 04:46 PM UTC
This issue is now resolved. Some chargers were deleted during the incident, but have since been restored. If a charger is still showing as unreachable, we suggest you ask the user to check it's WiFi connection and reboot.
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