Enjin incident

Issue on Displaying BTC Balance

Resolved after 2 days 6 hours, affecting Enjin Wallet, on February 15, 2025.

monitoring Feb 17, 2025, 07:48 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 15, 2025, 01:55 AM UTC
Resolved
Feb 17, 2025, 08:51 AM UTC
Duration
2d 6h
Detected by Pingoru
Feb 15, 2025, 01:55 AM UTC

Affected components

Enjin Wallet

Update timeline

  1. identified Feb 15, 2025, 01:55 AM UTC

    Due to a technical issue, users may experience errors when viewing their BTC balance and transaction history on the Enjin Wallet app. Rest assured, all funds remain safe, and the technical team is actively working to resolve the display issue. Your patience and understanding are greatly appreciated.

  2. monitoring Feb 15, 2025, 08:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Feb 17, 2025, 12:29 AM UTC

    The issue has recurred and currently being coordinated with pertinent service providers.

  4. monitoring Feb 17, 2025, 07:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 17, 2025, 08:51 AM UTC

    This incident has been resolved.

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