Resolved after 2 hours 7 minutes, affecting Homepage/Signups and Helpdesk and 1 more, on April 21, 2025.
We have verified there are no hardware problems present on kvm4 and all services have been restored.
Affected components
Homepage/SignupsHelpdeskEmail ServerBillingCustomer VPS'
Update timeline
- identified Apr 21, 2025, 01:45 PM UTC
We are rebooting the kvm4 host node in order to access option menus and perform emergency system maintenance. This outage only affects systems hosted on that node, and does not affect the main shared DirectAdmin node.
- resolved Apr 21, 2025, 03:52 PM UTC
We have verified there are no hardware problems present on kvm4 and all services have been restored.
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