Resolved after 1 hour 43 minutes, affecting Meeting Assistant, on March 24, 2026.
The mitigation our partner applied is proving effective, we're seeing the system continue to recover. Ad-hoc and scheduled Assistants are beginning to join calls again as expected. Engineering is continuing to monitor the mitigation and we will post another update as soon as one is available or by 12:30 pm PDT latest
Affected components
Update timeline
- identified Mar 24, 2026, 05:34 PM UTC
A third-party partner that Empwr.ai relies on to schedule the Assistant to join meetings is experiencing an outage. As a result, Assistants are not joining meetings as expected. We will provide an update on this incident by 11:33am PT
- monitoring Mar 24, 2026, 06:18 PM UTC
Our partner's engineering team has applied a mitigation for the issue, and they're starting to see early signs of recovery. We will continue to monitor the mitigation applied, with current system indicators showing signs of recovery. We are still monitoring the mitigation and the situation closely. Another update will be posted as soon as one is available or by 12:30 pm PDT at the latest
- monitoring Mar 24, 2026, 06:33 PM UTC
The mitigation our partner applied is proving effective, we're seeing the system continue to recover. Ad-hoc and scheduled Assistants are beginning to join calls again as expected. Engineering is continuing to monitor the mitigation and we will post another update as soon as one is available or by 12:30 pm PDT latest
- resolved Mar 24, 2026, 07:17 PM UTC
Assistants are now joining meetings. The incident has been resolved.
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