EmploymentHero Outage History
EmploymentHero is up right nowPingoru has recorded 51 incidents for EmploymentHero: 31 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 59 of 720 (8%) |
| May 2026 | 2 | 30 of 744 (4%) |
| June 2026 | 7 | 35 of 720 (5%) |
| July 2026 | 2 | 21 of 744 (3%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 79 of 720 (11%) |
| October 2026 | 3 | 5 of 592 (1%) |
Incidents, newest first
Major January 14, 2026 HR - Time off page is currently not loading 2h 21m HR Software
Started Jan 14, 2026, 02:40 PM UTC· resolved Jan 14, 2026, 05:02 PM UTC
- investigating Jan 14, 2026, 02:40 PM UTC
We are urgently investigating this issue
- investigating Jan 14, 2026, 02:49 PM UTC
We are currently investigating this issue. This is impacting some users who are accessing the Time Off page in HR. In the interim all leave can still be submitted and approved via the "My time off page" and via the EH mobile app
- resolved Jan 14, 2026, 05:02 PM UTC
This incident has been resolved.
Minor December 16, 2025 HR - 503 error when making a request to HR Open API. 1h 30m HR Software
Started Dec 16, 2025, 10:21 PM UTC· resolved Dec 16, 2025, 11:52 PM UTC
- investigating Dec 16, 2025, 10:21 PM UTC
Our engineers are currently investigating the cause of the 503 error when making a request to the HR API. Thank you for your patience.
- investigating Dec 16, 2025, 11:10 PM UTC
Our engineers are continuing to investigate this issue.
- identified Dec 16, 2025, 11:43 PM UTC
Our engineers have identified the issue and are currently working on a resolution.
- resolved Dec 16, 2025, 11:52 PM UTC
This issue has been resolved and the API is functioning as expected. Thank you.
Notice December 12, 2025 Some Payruns getting stuck 9h 55m Create Pay Run, Finalise Pay Run
Started Dec 12, 2025, 11:48 AM UTC· resolved Dec 12, 2025, 09:43 PM UTC
- investigating Dec 12, 2025, 11:48 AM UTC
We are currently investigating this issue.
- monitoring Dec 12, 2025, 03:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 09:43 PM UTC
This incident has been resolved.
Major December 4, 2025 HR - Side bar navigation 5h 19m HR Software
Started Dec 04, 2025, 12:03 PM UTC· resolved Dec 04, 2025, 05:22 PM UTC
- investigating Dec 04, 2025, 12:03 PM UTC
We are urgently investigating this issue
- identified Dec 04, 2025, 02:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 04, 2025, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 04, 2025, 05:22 PM UTC
This incident has been resolved.
Notice December 4, 2025 Payroll - STP report submission error. 10m
Started Dec 04, 2025, 12:36 AM UTC· resolved Dec 04, 2025, 12:46 AM UTC
- investigating Dec 04, 2025, 12:36 AM UTC
Our engineers are currently investigating reports of errors when submitting STP reports. Thank you.
- resolved Dec 04, 2025, 12:46 AM UTC
This issue has been resolved. Customers who received the error can retry and their submission will successfully complete. Thank you.
Minor November 12, 2025 HR - Hero Time Clock App 44m HR Software
Started Nov 12, 2025, 08:00 AM UTC· resolved Nov 12, 2025, 08:45 AM UTC
- investigating Nov 12, 2025, 08:24 AM UTC
Our engineers are currently investigating an issue causing the Hero Time Clock app to hang at the loading screen for kiosk users. Thank you for your patience.
- identified Nov 12, 2025, 08:25 AM UTC
Our engineers have identified the root cause and are currently working to resolve.
- resolved Nov 12, 2025, 08:45 AM UTC
This incident has been resolved. Thank you.
Notice October 20, 2025 Payroll - Issues with SMS two-factor authentication code delivery. 1h 28m
Started Oct 20, 2025, 08:43 AM UTC· resolved Oct 20, 2025, 10:12 AM UTC
- identified Oct 20, 2025, 08:43 AM UTC
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our Payroll platform, due to an issue with a downstream provider. Thank you for your patience.
- identified Oct 20, 2025, 09:52 AM UTC
Our downstream provider is still experiencing this issue, thank you for your continued patience whilst we look into this
- resolved Oct 20, 2025, 10:12 AM UTC
This incident has been resolved, We thank you for your patience
Notice October 15, 2025 HR - Issues with SMS two-factor authentication code delivery. 2h 57m HR Software
Started Oct 15, 2025, 04:49 AM UTC· resolved Oct 15, 2025, 07:47 AM UTC
- investigating Oct 15, 2025, 04:49 AM UTC
We are experiencing an issue preventing delivery of SMS two-factor authentication codes on our HR platform, due to an issue with a downstream provider. Thank you for your patience.
- investigating Oct 15, 2025, 07:14 AM UTC
Our engineers are continuing to investigate this issue as a priority.
- resolved Oct 15, 2025, 07:47 AM UTC
Our engineers have resolved this issue and all new 2FA code requests are processing as expected. We apologise for the inconvenience.
Notice October 2, 2025 Payroll - Degraded Performance 19m
Started Oct 02, 2025, 11:15 PM UTC· resolved Oct 02, 2025, 11:35 PM UTC
- investigating Oct 02, 2025, 11:15 PM UTC
Our engineers are currently investigating the degraded performance on the Payroll platform. Thank you for your patience.
- resolved Oct 02, 2025, 11:35 PM UTC
Our engineers have resolved the issue. Thank you.
Minor September 22, 2025 Payroll - Platform Slowness 3h 37m
Started Sep 22, 2025, 02:22 AM UTC· resolved Sep 22, 2025, 06:00 AM UTC
- investigating Sep 22, 2025, 02:22 AM UTC
Our engineers are currently investigating reports of degraded performance on the payroll platform. Thank you for your patience.
- investigating Sep 22, 2025, 04:01 AM UTC
Our engineers are continuing to investigate the cause of the degraded performance.
- resolved Sep 22, 2025, 08:29 AM UTC
This incident has been resolved. Thank you.
Major August 7, 2025 Payroll NZ - Payday Employment information and Employee details files remain in queued 7h 25m
Started Aug 07, 2025, 11:58 PM UTC· resolved Aug 08, 2025, 07:23 AM UTC
- investigating Aug 07, 2025, 11:58 PM UTC
We are currently investigating an issue causing NZ Employment information and Employee details files to remain in "queued" rather than being successfully submitted. For any urgent filings whilst we investigate this issue, customers may manually submit these by switching their payroll file's IRD settings to manual, downloading the CSV and then uploading the CSV to their myIR. We apologise for the inconvenience and will provide an update within the hour. Thank you.
- investigating Aug 08, 2025, 12:59 AM UTC
Our engineering team continue to investigate the cause of this issue.
- identified Aug 08, 2025, 03:05 AM UTC
Our engineering team have identified the root cause and are currently working on a fix. Thank you for your patience.
- identified Aug 08, 2025, 07:18 AM UTC
This incident has now been resolved. A small number of pay day filing submissions remain in a "queued" state and will attempt to process now that the underlying issue has been resolved. For any that remain in this state following the weekend, EH will contact customers directly with instructions to remediate. Thank you for your patience.
- resolved Aug 08, 2025, 07:23 AM UTC
This incident has been resolved.
Major July 31, 2025 EH Work App - Clock In and Out Outage 51m HR Software
Started Jul 31, 2025, 06:15 AM UTC· resolved Jul 31, 2025, 07:06 AM UTC
- identified Jul 31, 2025, 06:15 AM UTC
We have recognised an issue with the clock in and out feature on the EH Work App.
- resolved Jul 31, 2025, 07:06 AM UTC
This incident has been resolved
Major July 30, 2025 Missing buttons on Android 1d 17h HR Software
Started Jul 30, 2025, 07:05 AM UTC· resolved Aug 01, 2025, 12:08 AM UTC
- identified Jul 30, 2025, 07:05 AM UTC
Apologies for the inconvenience caused Some users on Android may see layout issues or have trouble tapping the Submit button. We're working on a fix and will share an update soon.
- resolved Aug 01, 2025, 12:08 AM UTC
This has been resolved. Thank you for your patience.
Minor July 15, 2025 Report Packs 26m Finalise Pay Run
Started Jul 15, 2025, 11:29 AM UTC· resolved Jul 15, 2025, 11:55 AM UTC
- investigating Jul 15, 2025, 11:29 AM UTC
We are currently investigating an issue where some users may be experiencing issues when downloading reports
- resolved Jul 15, 2025, 11:55 AM UTC
This incident has been resolved.
Notice July 9, 2025 Intermittent issues with Payrun performance. 1d 1h Create Pay Run, Finalise Pay Run
Started Jul 09, 2025, 05:43 AM UTC· resolved Jul 10, 2025, 07:10 AM UTC
- investigating Jul 09, 2025, 05:43 AM UTC
We are currently investigating an intermittent issue within payruns. At the moment, creating, deleting or modifying pay runs can fail. An update will follow shortly.
- monitoring Jul 09, 2025, 05:51 AM UTC
The database issues causing these problems appear to be resolved. We are now in a monitoring phase.
- resolved Jul 10, 2025, 07:10 AM UTC
This incident has been resolved.
Notice July 7, 2025 Certifications Upload Error 2d 3h HR Software
Started Jul 07, 2025, 12:15 AM UTC· resolved Jul 09, 2025, 03:32 AM UTC
- identified Jul 07, 2025, 12:15 AM UTC
We have identified an issue with uploading of Certifications in the HR platform. We are aware of this issue and are working on a fix.
- resolved Jul 09, 2025, 03:32 AM UTC
The certifications incident is now back to normal and is fully operational.
Notice July 3, 2025 Planned Outage 2h 27m HR Software
Started Jul 03, 2025, 09:10 AM UTC· resolved Jul 03, 2025, 11:38 AM UTC
- identified Jul 03, 2025, 09:10 AM UTC
Unfortunately we will need to undertake a small period of unscheduled maintenance at 9pm AEST/12pm GMT+1 affecting our Jobs Board and Applicant Tracking system products (including our Mobile career Pillar and Jobs App). We anticipate this will take no longer than ten minutes and apologise for any inconvenience.
- resolved Jul 03, 2025, 11:38 AM UTC
Our systems are now operating as expected after the unscheduled maintenance. We thank you for your patience and understanding.
Minor June 25, 2025 Work App - Partially unavailable for some users 20h 32m HR Software
Started Jun 25, 2025, 10:21 PM UTC· resolved Jun 26, 2025, 06:53 PM UTC
- identified Jun 25, 2025, 10:21 PM UTC
We’re fixing an issue in the EH Work app that might cause a white screen or trouble switching orgs for some users on version 2.55.2. Thanks for your patience - things will be back to normal soon!
- resolved Jun 26, 2025, 06:53 PM UTC
This incident has been resolved.
Minor June 24, 2025 Missing breaks 2d 11h HR Software
Started Jun 24, 2025, 07:48 AM UTC· resolved Jun 26, 2025, 06:54 PM UTC
- investigating Jun 24, 2025, 07:48 AM UTC
We are aware of an issue where in some cases, when a staff member submits a timesheet, the breaks associated with that timesheet are missing. More information will follow.
- resolved Jun 26, 2025, 06:54 PM UTC
This incident has been resolved.
Notice June 23, 2025 Work Shifts not appearing in the APP 15h 35m
Started Jun 23, 2025, 07:09 AM UTC· resolved Jun 23, 2025, 10:45 PM UTC
- investigating Jun 23, 2025, 07:09 AM UTC
We're currently working to fix an issue where some shifts may not be appearing in the app. Thank you for your patience, we’ll have things back to normal soon
- resolved Jun 23, 2025, 10:45 PM UTC
This incident has been resolved.
Minor June 19, 2025 HR Platform Degraded performance (Sync errors) 3h 23m HR Software
Started Jun 19, 2025, 11:48 PM UTC· resolved Jun 20, 2025, 03:11 AM UTC
- investigating Jun 19, 2025, 11:48 PM UTC
We’re aware of an incident currently impacting the HR platform. Some users are experiencing the following errors: 403 sync errors in employee files "Not authorised" messages when attempting to access rosters We are urgently investigating.
- resolved Jun 20, 2025, 03:11 AM UTC
This incident has been resolved.
Minor June 16, 2025 PY Platform Degraded Performance 7d 5h Login, Create Pay Run, Finalise Pay Run, Create Employee
Started Jun 16, 2025, 01:35 AM UTC· resolved Jun 23, 2025, 07:11 AM UTC
- investigating Jun 16, 2025, 01:35 AM UTC
The payroll platform is currently experiencing degraded performance. Our engineers are investigating urgently. Thank you for your patience.
- identified Jun 16, 2025, 02:00 AM UTC
We are experiencing slowness but have seen things improve
- identified Jun 16, 2025, 11:30 PM UTC
The intermittent performance degradation, which affected pay run screen loading, has been mitigated. All services are operating normally.
- resolved Jun 23, 2025, 07:11 AM UTC
This incident has been resolved.
Notice June 13, 2025 Intermittent issues with Payroll Services 6h 54m Finalise Pay Run, Finalise Pay Run, Finalise Pay Run, Finalise Pay Run and 1 more
Started Jun 13, 2025, 08:33 AM UTC· resolved Jun 13, 2025, 03:27 PM UTC
- monitoring Jun 13, 2025, 08:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 13, 2025, 03:27 PM UTC
This incident has been resolved.
Notice June 12, 2025 EH Website Accessibility Issues Due to Cloudflare Outage 3d 6h Employment Hero Website
Started Jun 12, 2025, 07:24 PM UTC· resolved Jun 16, 2025, 01:29 AM UTC
- investigating Jun 12, 2025, 07:24 PM UTC
We’re currently experiencing an outage impacting access to our website, due to a broader issue with Cloudflare - a third-party provider that supports our infrastructure. This may prevent you from accessing certain pages or features on our site. We're closely monitoring the situation and will provide updates as more information becomes available. Thank you for your patience and understanding - we’ll keep you updated here.
- monitoring Jun 12, 2025, 08:21 PM UTC
Cloudflare has now resolved the issue on their end, and our website is back online. We’ll continue to monitor things closely for the time being to ensure everything remains stable. Thanks so much for your patience while this was being worked through!
- resolved Jun 16, 2025, 01:29 AM UTC
This incident has been resolved.
Notice June 10, 2025 EH Website Service Disruption including careers page 19m Employment Hero Website
Started Jun 10, 2025, 11:39 PM UTC· resolved Jun 10, 2025, 11:58 PM UTC
- investigating Jun 10, 2025, 11:39 PM UTC
We are currently investigating this issue
- investigating Jun 10, 2025, 11:41 PM UTC
We are continuing to investigate this issue.
- resolved Jun 10, 2025, 11:58 PM UTC
This incident has been resolved.