Resolved after 5 days, affecting Elevate TV, on January 17, 2025.
The affected ESPN channels have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for now. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you are continuing to experience related service issues. Elevate Tech Support = 1-844-386-8744
Affected components
Update timeline
- identified Jan 17, 2025, 10:21 PM UTC
We are aware of pixelization/resolution issues on ESPN HD Channel 030 and working to restore signal quality via satellite communications. We apologize for the inconvenience.
- resolved Jan 22, 2025, 10:24 PM UTC
The affected ESPN channels have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for now. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you are continuing to experience related service issues. Elevate Tech Support = 1-844-386-8744
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