Resolved after 1 hour 26 minutes, affecting Elevate Phone and Elevate TV and 1 more, on April 22, 2025.
Affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you continue to experience related service issues. Elevate Tech Support = 1-844-386-8744
Affected components
Update timeline
- investigating Apr 22, 2025, 05:27 PM UTC
The Elevate NOC has been made aware of an outage event impacting an area of the Town of Paonia. Approximately 100 subscribers are down. Elevate head end equipment is suspected to have failed. Elevate NOC personnel are en route to investigate and repair. Updates regarding this outage will be posted here as they become available.
- identified Apr 22, 2025, 05:41 PM UTC
The Elevate NOC has identified the failed head-end equipment and is implementing a fix. We will post updates as they become available. Thank you for your continued patience as we work to resolve this issue.
- resolved Apr 22, 2025, 06:53 PM UTC
Affected services have been restored. The Elevate NOC will continue to monitor this event and impacted subscribers for the time being. Thank you for your patience as we worked towards a resolution. Please reach out via our 24-hour tech support line if you continue to experience related service issues. Elevate Tech Support = 1-844-386-8744
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