Resolved after 10 hours 32 minutes, affecting Montrose and Elevate Phone and 1 more, on September 11, 2025.
Services have been restored. The Elevate NOC will continue monitoring the area while field crews finish repairs. Thank you for being so patient while DMEA and Elevate Internet crews worked to resolve this outage event.
Affected components
Update timeline
- identified Sep 11, 2025, 12:47 PM UTC
Following a weather event last night, there was a major power outage in the East Montrose and Cimarron areas. Upon restoration of electric services at 6 am today, the area is now safe for Elevate crews to follow up with repairs on damaged fiber cables impacting roughly 180 Elevate subscribers in the these areas. An estimated time to resolution has not yet been determined. Updates will be posted as they become available.
- identified Sep 11, 2025, 04:30 PM UTC
Elevate crews continue working on repairing the fiber damage in the East Montrose and Cimarron areas. Estimated time to repair is 2 pm. Thank you for your patience as we work towards restoring services.
- monitoring Sep 11, 2025, 08:32 PM UTC
Services have been restored. The Elevate NOC will continue monitoring the area while field crews finish repairs. Thank you for being so patient while DMEA and Elevate Internet crews worked to resolve this outage event.
- resolved Sep 11, 2025, 11:20 PM UTC
This incident has been resolved.
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