Eleos Technologies incident
Issue With Build A New Route Using Pluggable Router in App Manager
Resolved after 41 minutes, affecting App Manager, on January 23, 2026.
We have confirmed this issue has been fixed, you can now generate routes in Build a New Route using pluggable router engines. Please reach out to our support team if you have any questions or concerns: [email protected]
Affected components
Update timeline
- investigating Jan 23, 2026, 03:30 PM UTC
We are currently investigating an issue with the Build a New Route feature inside of App Manager that prevents building routes using a pluggable router engine. We do not suspect at this time that this is affecting routes for drivers in the mobile app.
- investigating Jan 23, 2026, 03:47 PM UTC
We are continuing to investigate this issue.
- investigating Jan 23, 2026, 03:55 PM UTC
We have confirmed that Pluggable Routing on the mobile app remains unaffected by that this issue, and that Build A New Route for pluggable routing still remains the only affected issue.
- resolved Jan 23, 2026, 04:12 PM UTC
We have confirmed this issue has been fixed, you can now generate routes in Build a New Route using pluggable router engines. Please reach out to our support team if you have any questions or concerns: [email protected]
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