Eleos Technologies incident

Delayed Message Processing

Resolved after 23 minutes, affecting Mobile Apps, on April 28, 2025.

resolved Apr 28, 2025, 04:26 PM UTC

The issue is resolved and we are no longer seeing message delays. No message information was lost during this time. We are continuing to monitor our message backlog and ensure messages are no longer being delayed but it is currently stable.

Started
Apr 28, 2025, 04:02 PM UTC
Resolved
Apr 28, 2025, 04:26 PM UTC
Duration
23m
Detected by Pingoru
Apr 28, 2025, 04:02 PM UTC

Affected components

Mobile Apps

Update timeline

  1. identified Apr 28, 2025, 04:02 PM UTC

    We are currently experiencing delays in messages being sent from the driver to customer backend services. No message information is being lost during this time. We are still successfully processing and delivering messages but are working to mitigate a growing backlog of message that are causing delays.

  2. identified Apr 28, 2025, 04:15 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Apr 28, 2025, 04:26 PM UTC

    The issue is resolved and we are no longer seeing message delays. No message information was lost during this time. We are continuing to monitor our message backlog and ensure messages are no longer being delayed but it is currently stable.

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