Eleos Technologies incident
Eleos Platform Metrics Not Rendering Graphs
Resolved after 47 minutes, affecting App Manager, on April 30, 2025.
The Eleos Platform Metrics seem to be fully functional at this point, again, if you continue to experience any issues rendering these charts please reach out to support at [email protected].
Affected components
Update timeline
- identified Apr 30, 2025, 07:20 PM UTC
We have identified an issue preventing the Eleos Platform Metric charts from rendering within App Manager. It appears, at this time, our vendor for rendering these charts is experiencing an outage.
- identified Apr 30, 2025, 07:20 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 30, 2025, 07:42 PM UTC
We have confirmed this issue is due to an outage from our vendor, and we are currently in direct communication with them. We will provide another update within 30 minutes or as soon as we receive more information from our vendor.
- monitoring Apr 30, 2025, 07:48 PM UTC
Our vendor has indicated that the issue has been resolved, and we have observed that the Eleos Platform Metrics are now rendering and functional. If you are still experiencing issues, please reach out to our support team at [email protected].
- resolved Apr 30, 2025, 08:08 PM UTC
The Eleos Platform Metrics seem to be fully functional at this point, again, if you continue to experience any issues rendering these charts please reach out to support at [email protected].
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