Eleos Technologies incident
[email protected] address not creating support tickets
Resolved after 9 hours 50 minutes, affecting Customer Support, on May 29, 2025.
Between 11:54 AM EDT and 7:42 PM EDT yesterday, May 28th, emails sent to our primary support address, [email protected], were not received and did not create support tickets. If you sent an email to [email protected] during this time, please resend the email. You would have received an error email with the subject "Delivery Status Notification (failure)" in reply to your message. Any tickets opened via the support portal were not impacted. We're very sorry for the disruption this issue has caused for your business.
Affected components
Update timeline
- resolved May 29, 2025, 01:51 PM UTC
Between 11:54 AM EDT and 7:42 PM EDT yesterday, May 28th, emails sent to our primary support address, [email protected], were not received and did not create support tickets. If you sent an email to [email protected] during this time, please resend the email. You would have received an error email with the subject "Delivery Status Notification (failure)" in reply to your message. Any tickets opened via the support portal were not impacted. We're very sorry for the disruption this issue has caused for your business.
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