Resolved after 2 hours 51 minutes, on October 20, 2025.
We are seeing elevated failures in the Organization Sync feature due to an external network outage at AWS. Other Elements services remain operational. Impact: Sync jobs may be delayed or fail. No data loss is expected; failed jobs will automatically retry once connectivity stabilizes.
Update timeline
- identified Oct 20, 2025, 10:07 AM UTC
We are seeing elevated failures in the Organization Sync feature due to an external network outage at AWS. Other Elements services remain operational. Impact: Sync jobs may be delayed or fail. No data loss is expected; failed jobs will automatically retry once connectivity stabilizes.
- resolved Oct 20, 2025, 12:58 PM UTC
This incident has been resolved.
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