Elements.cloud incident

Salesforce servers unavailable for some customers

Resolved after 3 days 3 hours, on November 15, 2024.

monitoring Nov 15, 2024, 09:53 AM UTC

Due to Salesforce connectivity issues and multiple instances offline, some of our customers might experience sync issues. This results in sync failures. We are aware of the issue, and are in contact with Salesforce, waiting for their team to bring those orgs back online.

Started: Nov 15, 2024, 09:53 AM UTC
Resolved: Nov 18, 2024, 01:44 PM UTC
Duration: 3d 3h
Detected by Pingoru: Nov 15, 2024, 09:53 AM UTC

Update timeline

monitoring Nov 15, 2024, 09:53 AM UTC

Due to Salesforce connectivity issues and multiple instances offline, some of our customers might experience sync issues. This results in sync failures. We are aware of the issue, and are in contact with Salesforce, waiting for their team to bring those orgs back online.
resolved Nov 18, 2024, 01:44 PM UTC

This incident has been resolved.

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