Elements.cloud incident
Salesforce Hyperforce Migration Disruption Impacting Elements Sync
Resolved after 2 days 19 hours, on April 21, 2025.
This issue has been resolved, this was caused by a DNS resolution issue out of Elements Control. Please accept our sincere apologies for the inconvenience caused.
Update timeline
- identified Apr 21, 2025, 02:43 PM UTC
Apologies for the inconvenience. Our understanding is that Salesforce are conducting upgrade and Hyperforce migration activities over the weekend. As a result, many in-progress Elements sync processes may have been disrupted. This should be a temporary issue, and you can resync manually or wait until the next automated sync. Please let us know if this does not resolve your issue. If you see a "Click to refresh ..." link, please be aware that your Salesforce account should be logged in only on the org for which you are refreshing the authentication token.
- resolved Apr 24, 2025, 09:45 AM UTC
This issue has been resolved, this was caused by a DNS resolution issue out of Elements Control. Please accept our sincere apologies for the inconvenience caused.
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