Elements.cloud incident

S3 Data Access Performance Issues

Resolved after 15 hours 36 minutes, on July 16, 2025.

monitoring Jul 16, 2025, 06:03 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 16, 2025, 04:32 PM UTC
Resolved
Jul 17, 2025, 08:08 AM UTC
Duration
15h 36m
Detected by Pingoru
Jul 16, 2025, 04:32 PM UTC

Update timeline

  1. identified Jul 16, 2025, 04:32 PM UTC

    We are currently investigating reports of degraded performance when accessing S3 data. Users may experience slow reads and writes, or intermittent failures when attempting to access or modify data stored in S3. Our team is actively working to identify the root cause and will provide updates as more information becomes available.

  2. monitoring Jul 16, 2025, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2025, 08:08 AM UTC

    This incident has been resolved.

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