Resolved after 23 minutes, on September 5, 2025.
The issue has been identified and a fix is being implemented.
Update timeline
- investigating Sep 05, 2025, 09:18 AM UTC
Many of our EU customers may have received an email stating that a sync failed due to an expired token. This was caused by a system error that incorrectly triggered the notification and sent it out to most users. The issue has been fixed, and no further false emails are being sent. We apologize for the inconvenience.
- identified Sep 05, 2025, 09:19 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 05, 2025, 09:42 AM UTC
This incident has been resolved.
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