Elastic Cloud incident
Metering issue with Elastic Cloud Hosted Deployments
Resolved after 1 day 8 hours, on July 21, 2026.
All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
Update timeline
- investigating Jul 21, 2026, 02:24 PM UTC
We have identified an issue with our metering of Instance Capacity for Hosted Deployments that affects a subset of customers. We currently believe the impact to be limited to a small number of customers but are still working to identify and correct all occurrences of this issue. We will proactively issue billing corrections where necessary.
- investigating Jul 21, 2026, 11:15 PM UTC
We are still investigating the metering issue impacting a small number of customers. We will proactively issue billing corrections where necessary. We'll provide another update when new information is available.
- investigating Jul 22, 2026, 10:49 AM UTC
We are still investigating the metering issue impacting a small number of customers. We'll provide a further update when new information is available.
- resolved Jul 22, 2026, 11:14 PM UTC
All metering errors have been corrected. We will be issuing refunds to the small number of affected customers.
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