Elastic Cloud incident

Elevated Error Rates and Latency — EU West Region

Resolved after 51 minutes, affecting Elasticsearch connectivity: AWS eu-west-3 and Kibana connectivity: AWS eu-west-3 and 1 more, on April 27, 2026.

resolved Apr 27, 2026, 12:40 PM UTC

The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.

Other major vendors with incidents that started within 30 minutes of this one

Amazon Web Services Outage Amazon Elastic Compute Cloud — Paris: [RESOLVED] Increased Connectivity Issues

Salesforce Outage We have determined that restarting services in place is the most effective path to resolution, and we are proceeding with this action now. A site-switch was not performed as we are resolving the issue

Intercom Outage Errors on the REST API in Australia

Started: Apr 27, 2026, 11:49 AM UTC
Resolved: Apr 27, 2026, 12:40 PM UTC
Duration: 51m
Detected by Pingoru: Apr 27, 2026, 11:49 AM UTC

Affected components

Elasticsearch connectivity: AWS eu-west-3Kibana connectivity: AWS eu-west-3APM connectivity: AWS eu-west-3

Update timeline

identified Apr 27, 2026, 11:49 AM UTC

We are currently investigating connectivity issues affecting a subset of customers in our EU West (Paris) region. Some requests may be experiencing elevated latency or failures. Our team is actively investigating, and we are working with our cloud infrastructure provider on the underlying issue. Other regions are not affected at this time. We will provide updates as the situation develops.
identified Apr 27, 2026, 11:57 AM UTC

We are continuing to work on a fix for this issue.
monitoring Apr 27, 2026, 12:08 PM UTC

Our monitoring system reports that AWS EU West 3 (Paris) region ingress layer traffic has recovered to normal levels as of 11:36 UTC and our SLO alerts have resolved. We are continuing to monitor and will update once we are confident the issue is fully resolved.
resolved Apr 27, 2026, 12:40 PM UTC

The connectivity issues affecting a subset of customers in our AWS EU West (Paris) region have been resolved. Failed probes recovered at 11:36 UTC following remediation of an issue with our underlying cloud infrastructure provider. We are no longer observing any elevated error rates or latency in the region. We apologise for any inconvenience caused and will conduct a post-incident review.

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