Resolved after 3 hours 39 minutes, on November 16, 2025.
The issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which has now been corrected. We will continue to monitor the system closely.
Update timeline
- investigating Nov 16, 2025, 09:12 PM UTC
We are currently investigating an issue with Elastic Cloud Hosted in the eu-west-1 region of AWS. Customers may be experiencing issues with upgrades, new deployments, and vacates in that region.
- investigating Nov 16, 2025, 10:33 PM UTC
We are actively investigating the root cause of the incident and are working towards a full resolution. The next update will be provided as soon as significant progress is made or a preliminary resolution timeframe is established.
- resolved Nov 17, 2025, 12:52 AM UTC
The issue has been successfully mitigated and full service has been restored to the AWS region; the root cause involved an internal provisioning system temporarily preventing the application of new hosted plans, which has now been corrected. We will continue to monitor the system closely.
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