Elastic Cloud incident
Elastic Cloud account verification and MFA emails may be delayed
Resolved after 6 hours 20 minutes, on January 23, 2026.
We have completed our work to restore service to Elastic Cloud email and MFA services. The upstream third-party incident that was affecting account verification and MFA emails has been resolved, and all systems are now operating normally. We have confirmed that email delivery has returned to expected levels.
Update timeline
- monitoring Jan 23, 2026, 01:10 AM UTC
Some Elastic Cloud customers may be experiencing issues with receiving emails for account verification and MFA due to an upstream third-party incident. We are actively monitoring this and will post periodic updates or as new information becomes available.
- monitoring Jan 23, 2026, 03:55 AM UTC
We are continuing to monitor the status of the upstream provider's incident. We will continue to post periodic updates or as new information becomes available.
- resolved Jan 23, 2026, 07:31 AM UTC
We have completed our work to restore service to Elastic Cloud email and MFA services. The upstream third-party incident that was affecting account verification and MFA emails has been resolved, and all systems are now operating normally. We have confirmed that email delivery has returned to expected levels.
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