Elastic Cloud incident

Old Clusters Appearing on Billing Usage Page

Resolved after 6 hours 25 minutes, on February 12, 2026.

resolved Feb 13, 2026, 12:46 AM UTC

We have identified and fixed an issue on the billing usage pages that resulted in the pages showing incorrect billing totals. There should be no more customer impact.

Started
Feb 12, 2026, 06:21 PM UTC
Resolved
Feb 13, 2026, 12:46 AM UTC
Duration
6h 25m
Detected by Pingoru
Feb 12, 2026, 06:21 PM UTC

Update timeline

  1. identified Feb 12, 2026, 06:21 PM UTC

    We've identified an issue on the billing usage pages where some hosted deployments might be showing incorrect usage. We're working on a fix and will update again in 6 hours.

  2. resolved Feb 13, 2026, 12:46 AM UTC

    We have identified and fixed an issue on the billing usage pages that resulted in the pages showing incorrect billing totals. There should be no more customer impact.

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