Ekata incident

Identity Review 360 Account Expiry Issue

Resolved after 2 hours 41 minutes, affecting Identity Review 360 (formerly known as Pro Insight), on March 9, 2026.

resolved Mar 09, 2026, 04:04 PM UTC

A service disruption was identified for Identity Review 360 and has now been resolved. Impact Description: Identity Review 360 users may have experienced an “Account Expired” screen in response to their queries. Impact Start: 09 March 2026, 07:53 CDT (12:53 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

Started: Mar 09, 2026, 12:53 PM UTC
Resolved: Mar 09, 2026, 03:34 PM UTC
Duration: 2h 41m
Detected by Pingoru: Mar 09, 2026, 12:53 PM UTC

Affected components

Identity Review 360 (formerly known as Pro Insight)

Update timeline

resolved Mar 09, 2026, 04:04 PM UTC

A service disruption was identified for Identity Review 360 and has now been resolved. Impact Description: Identity Review 360 users may have experienced an “Account Expired” screen in response to their queries. Impact Start: 09 March 2026, 07:53 CDT (12:53 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

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