Ekata incident
Identity Review 360 Account Expiry Issue - Corrected Impact Start
Resolved after 1 hour 24 minutes, affecting Identity Review 360 (formerly known as Pro Insight), on March 9, 2026.
Date: 09 March 2026 Following up on the Identity Review 360 (related to Pro Admin) incident notification and resolution that was previously shared, we identified an error in the reported start time. Corrected Impact Start: 07 March 2026, 9:10 CDT (14:10 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) We apologize for the confusion and appreciate your understanding. For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Affected components
Update timeline
- resolved Mar 09, 2026, 11:27 PM UTC
Date: 09 March 2026 Following up on the Identity Review 360 (related to Pro Admin) incident notification and resolution that was previously shared, we identified an error in the reported start time. Corrected Impact Start: 07 March 2026, 9:10 CDT (14:10 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) We apologize for the confusion and appreciate your understanding. For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
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