Resolved after 2 hours 7 minutes, affecting Identity Review API (formerly known as Identity Check API) and Identity Review API PR (formerly known as Identity Check API), on April 19, 2026.
A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error responses when using Identity Review API (formerly known as Identity Check API), Identity Insights for Transactions, and Identity Insights for Accounts. Mastercard Identity teams are investigating the issue and will provide an update on root cause at a later date. Incident Start: 18 April 2026, 16:19 CT (21:19 UTC) Incident End: 19 April 2026, 13:26 CT (18:26 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
Affected components
Update timeline
- resolved Apr 19, 2026, 07:06 PM UTC
A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error responses when using Identity Review API (formerly known as Identity Check API), Identity Insights for Transactions, and Identity Insights for Accounts. Mastercard Identity teams are investigating the issue and will provide an update on root cause at a later date. Incident Start: 18 April 2026, 16:19 CT (21:19 UTC) Incident End: 19 April 2026, 13:26 CT (18:26 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.
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