Ekata incident

Elevated Account Opening Errors

Resolved after 1 hour 45 minutes, affecting API - Account Opening and API - Account Opening - EU and 1 more, on August 29, 2025.

resolved Aug 29, 2025, 02:17 AM UTC

The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

Started
Aug 29, 2025, 12:31 AM UTC
Resolved
Aug 29, 2025, 02:17 AM UTC
Duration
1h 45m
Detected by Pingoru
Aug 29, 2025, 12:31 AM UTC

Affected components

API - Account OpeningAPI - Account Opening - EUAPI - Account Opening - APAC

Update timeline

  1. investigating Aug 29, 2025, 12:31 AM UTC

    We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

  2. resolved Aug 29, 2025, 02:17 AM UTC

    The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

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