EIDO Healthcare incident
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Resolved after 3 hours 18 minutes, affecting Digital Consent (London) and Digital Consent (Australia), on July 6, 2026.
This incident has been resolved. The investigation identified an incorrectly configured CNAME record associated with a recent nameserver change. During review, the team discovered that an unintended postfix had been appended to a DNS record responsible for routing traffic between application components and document-generation services. Remedy introduced at 1pm and monitored. Service back to normal.
Affected components
Update timeline
- investigating Jul 06, 2026, 08:41 AM UTC
We are currently investigating this incident.
- resolved Jul 06, 2026, 12:00 PM UTC
This incident has been resolved. The investigation identified an incorrectly configured CNAME record associated with a recent nameserver change. During review, the team discovered that an unintended postfix had been appended to a DNS record responsible for routing traffic between application components and document-generation services. Remedy introduced at 1pm and monitored. Service back to normal.
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