Eftsure incident

Infrastructure Issue

Resolved after 30 minutes, affecting Supplier Portal/ Forms and Supplier Mailout and 1 more, on March 6, 2025.

resolved Mar 06, 2025, 01:50 AM UTC

The issue has been resolved and the portal is back and running. Our dev team will keep monitoring. Thank you for your patience.

Started
Mar 06, 2025, 01:20 AM UTC
Resolved
Mar 06, 2025, 01:50 AM UTC
Duration
30m
Detected by Pingoru
Mar 06, 2025, 01:20 AM UTC

Affected components

Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReports

Update timeline

  1. investigating Mar 06, 2025, 01:20 AM UTC

    We are currently having an infrastructure issue which is resulting in our portal to be down. Our dev team are treating this as critical and will deploy a fix shortly. Thank you for your patience.

  2. investigating Mar 06, 2025, 01:29 AM UTC

    The portal is having intermittent issues which affect performance for some users, some of the time. We continue to treat this as a critical incident and are working to stabilise performance.

  3. resolved Mar 06, 2025, 01:50 AM UTC

    The issue has been resolved and the portal is back and running. Our dev team will keep monitoring. Thank you for your patience.

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