eero incident
Device Information and other data not loading in eero Insight or eero App
Major Vendor's status page →
Resolved after 1 hour 21 minutes, affecting eero Mobile Apps and eero Insight, on August 16, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
eero Mobile Appseero Insight
Update timeline
- identified Aug 16, 2025, 01:40 AM UTC
Starting around 17:30 Pacific Daylight Time, data in eero Insight and the eero App is failing to load. We have identified the issue and are working on a fix.
- identified Aug 16, 2025, 01:41 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 16, 2025, 02:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 16, 2025, 12:56 PM UTC
This incident has been resolved.
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