eero incident

Temporary loss of device-related events in Event Stream and Device health pages

Resolved after 3 hours 28 minutes, affecting eero Mobile Apps and eero Insight, on October 1, 2025.

monitoring Oct 01, 2025, 05:34 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 01, 2025, 02:26 PM UTC
Resolved
Oct 01, 2025, 05:54 PM UTC
Duration
3h 28m
Detected by Pingoru
Oct 01, 2025, 02:26 PM UTC

Affected components

eero Mobile Appseero Insight

Update timeline

  1. investigating Oct 01, 2025, 02:26 PM UTC

    We're investigating an issue that's causing a temporary loss of device events that display in the Event Stream and Device health pages.

  2. monitoring Oct 01, 2025, 05:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 05:54 PM UTC

    This incident has been resolved.

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