Resolved after 1 hour 54 minutes, affecting Genius SIS, on December 2, 2024.
A fix has been implemented, and the platform is performing as expected. We will continue to monitor.
Affected components
Genius SIS
Update timeline
- investigating Dec 02, 2024, 02:21 PM UTC
When clicking "launch" from their dashboards, some students are receiving the error message, "Invalid - token is invalid. We are currently investigating this issue.
- monitoring Dec 02, 2024, 03:05 PM UTC
A fix has been implemented, and the platform is performing as expected. We will continue to monitor.
- resolved Dec 02, 2024, 03:11 PM UTC
This incident has been resolved. We will continue to monitor performance.
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