Echelon incident

Authentication Issues

Resolved after 57 minutes, affecting API and Web App, on September 18, 2026.

resolved Sep 18, 2026, 11:52 PM UTC

Upstream provider has fully recovered and addressed the issue. All systems fully functional.

Started
Sep 18, 2026, 10:54 PM UTC
Resolved
Sep 18, 2026, 11:52 PM UTC
Duration
57m
Detected by Pingoru
Sep 18, 2026, 10:54 PM UTC

Affected components

APIWeb App

Update timeline

  1. investigating Sep 18, 2026, 10:54 PM UTC

    Users are currently unable to login and use the platform due to our upstream authentication and authorization provider having availability issues. We are currently working with the provider to resolve this as soon as possible,

  2. monitoring Sep 18, 2026, 11:09 PM UTC

    The upstream authentication and authorization provider has identified the issue and has started to recover. Most users should now be able to login and use the platform.

  3. resolved Sep 18, 2026, 11:52 PM UTC

    Upstream provider has fully recovered and addressed the issue. All systems fully functional.

  4. resolved Sep 18, 2026, 11:52 PM UTC

    Upstream provider has fully recovered and addressed the issue. All systems fully functional.

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