EBSCO incident
Service Issue Reported – Error When Accessing eBooks via EZProxy
Resolved after 1 hour 15 minutes, affecting EBSCO eBooks, on November 21, 2025.
The issue users reported of receiving an error message when accessing the EBSCO eBook Viewer through EZproxy are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
Affected components
Update timeline
- investigating Nov 21, 2025, 04:31 PM UTC
We have received reports of users receiving an error message when accessing the EBSCO eBook Viewer through EZProxy. Our engineering teams have identified the issue and are working to implement a resolution. In the meantime, to temporarily resolve this issue, the following stanza can be added to the Never Proxy section of the EZProxy Configuration file. viewer.ebscohost.com
- resolved Nov 21, 2025, 05:47 PM UTC
The issue users reported of receiving an error message when accessing the EBSCO eBook Viewer through EZproxy are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
Your product runs on more than EBSCO
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services