EBSCO incident
Service Issue Reported – Personalization Services are down
Resolved after 14 minutes, affecting DynaMed Decisions and DynaMed and 1 more, on December 19, 2025.
The issues impacting personalization are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
Affected components
Update timeline
- investigating Dec 19, 2025, 07:27 PM UTC
We have received reports that the ability to personalize the EBSCO search experience is currently down. For users/institutions requiring forced personalization, resources may be inaccessible at this time. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
- monitoring Dec 19, 2025, 07:33 PM UTC
Our engineering teams have identified the issue impacting personalization and are monitoring a resolution. Services should be returning to normal at this time. We will update this page when more information is available.
- resolved Dec 19, 2025, 07:41 PM UTC
The issues impacting personalization are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
Your product runs on more than EBSCO
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services