Resolved on July 2, 2026, affecting Backoffice.
Between 05:00 and 18:20 (Lisbon time, WEST), SMS messages were not delivered due to an issue with an upstream dependency. During this period: * Users with SMS-based two-factor authentication were unable to log in to the Backoffice. * New account registrations could not be completed because phone verification was unavailable. * Pay By Link customers did not receive payment links via SMS. As of 18:15, SMS delivery has been restored, and all affected services are operating normally. We apologise for the inconvenience caused.
Affected components
Update timeline
- resolved Jul 02, 2026, 05:13 PM UTC
Between 05:00 and 18:20 (Lisbon time, WEST), SMS messages were not delivered due to an issue with an upstream dependency. During this period: * Users with SMS-based two-factor authentication were unable to log in to the Backoffice. * New account registrations could not be completed because phone verification was unavailable. * Pay By Link customers did not receive payment links via SMS. As of 18:15, SMS delivery has been restored, and all affected services are operating normally. We apologise for the inconvenience caused.
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