Resolved after 34 minutes, affecting API - Production and API - Sandbox and 1 more, on March 27, 2025.
Since 103/27/2025 1:27pm CT, we have been experiencing an issue where retrieving customers by ID for Business Verified Customer Records in the Retry, Document, or Suspended statuses is failing. This issue affects both the Dashboard and API in Sandbox and Production environments. Our team is actively working on a fix, and we will provide updates as soon as possible. We appreciate your patience and apologize for any inconvenience.
Affected components
Update timeline
- identified Mar 27, 2025, 09:53 PM UTC
Since 103/27/2025 1:27pm CT, we have been experiencing an issue where retrieving customers by ID for Business Verified Customer Records in the Retry, Document, or Suspended statuses is failing. This issue affects both the Dashboard and API in Sandbox and Production environments. Our team is actively working on a fix, and we will provide updates as soon as possible. We appreciate your patience and apologize for any inconvenience.
- resolved Mar 27, 2025, 10:27 PM UTC
This incident has been resolved.
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