Dwolla incident

Intermittent high response times and timeouts on /customers and /transfers

Resolved after 3 hours 47 minutes, affecting API - Production, on August 26, 2025.

monitoring Aug 26, 2025, 02:32 PM UTC

We have identified the cause of the degraded performance and have implemented a fix. Response times across the API are now improving.

Started
Aug 26, 2025, 02:23 PM UTC
Resolved
Aug 26, 2025, 06:10 PM UTC
Duration
3h 47m
Detected by Pingoru
Aug 26, 2025, 02:23 PM UTC

Affected components

API - Production

Update timeline

  1. investigating Aug 26, 2025, 02:23 PM UTC

    We are currently experiencing higher than normal response times on the /customers and /transfers endpoints and are working to resolve this issue. We'll update again when this issue has been resolved.

  2. monitoring Aug 26, 2025, 02:32 PM UTC

    We have identified the cause of the degraded performance and have implemented a fix. Response times across the API are now improving.

  3. resolved Aug 26, 2025, 06:10 PM UTC

    This incident has been resolved.

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