Resolved after 2 hours 27 minutes, affecting United States (US) - Call Playback, on July 8, 2025.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Jul 08, 2025, 02:46 PM UTC
We are aware that some customers in the US Region are experiencing delaying in call recordings being available in the Dubber portal. We are investigating this incident and will provide further details as we have them.
- investigating Jul 08, 2025, 03:13 PM UTC
We are continuing to investigate this incident. We will provide further updates when we have them.
- identified Jul 08, 2025, 04:02 PM UTC
The issue has been identified and Dubber is working towards a resolution. We can confirm that all call records have been captured, there have been no loss of call recordings.
- identified Jul 08, 2025, 05:14 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 08, 2025, 05:14 PM UTC
This incident has been resolved.
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