Resolved after 18 hours 52 minutes, affecting Dropcontact APP and Dropcontact FILE and 1 more, on October 29, 2025.
The incident has been resolved. The issue was due to an external service provider outage.
Affected components
Update timeline
- investigating Oct 29, 2025, 05:54 PM UTC
We have identified performance issues, resulting in increased response times across our product. Our technical teams are currently investigating the cause of this incident to restore normal service as quickly as possible. We will provide updates here as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Oct 29, 2025, 05:56 PM UTC
We are continuing to investigate this issue.
- investigating Oct 30, 2025, 08:25 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 30, 2025, 08:30 AM UTC
The issue that caused increased response times has been identified and resolved. All services are now operating normally, and our technical teams are continuing to monitor the situation to ensure stability. We apologize for any inconvenience caused and thank you for your patience and understanding.
- resolved Oct 30, 2025, 12:46 PM UTC
The incident has been resolved. The issue was due to an external service provider outage.
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