Resolved after 4 hours 16 minutes, affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more, on May 1, 2025.
The issue has been identified and a fix is being implemented.
Affected components
Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliveryFax sending through Dropbox FaxReceive faxesEmbedded signing through Dropbox Sign
Update timeline
- investigating May 01, 2025, 09:54 PM UTC
Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.
- investigating May 01, 2025, 10:38 PM UTC
We are continuing to investigate this issue.
- identified May 02, 2025, 01:29 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 02, 2025, 02:11 AM UTC
This incident has been resolved.
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