Dropbox Sign incident

Sign is not working as expected for some users

Resolved after 1 hour 37 minutes, affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more, on July 15, 2025.

investigating Jul 15, 2025, 10:06 AM UTC

We are currently experiencing some issues in Sign. We are working to resolve the issue as quickly as possible. Thank you for your patience.

Started: Jul 15, 2025, 10:06 AM UTC
Resolved: Jul 15, 2025, 11:44 AM UTC
Duration: 1h 37m
Detected by Pingoru: Jul 15, 2025, 10:06 AM UTC

Affected components

Send signature requestsDocument signing through Dropbox Sign and FaxEmbedded signing through Dropbox Sign

Update timeline

investigating Jul 15, 2025, 10:06 AM UTC

We are currently experiencing some issues in Sign. We are working to resolve the issue as quickly as possible. Thank you for your patience.
resolved Jul 15, 2025, 11:44 AM UTC

This incident has been resolved.

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