Resolved after 2 hours 4 minutes, affecting Send signature requests and Document signing through Dropbox Sign and Fax and 1 more, on July 31, 2025.
A fix has been implemented and we are monitoring this issue.
Affected components
Send signature requestsDocument signing through Dropbox Sign and FaxAPI callbacks from Dropbox SignFinished document deliveryEmbedded signing through Dropbox Sign
Update timeline
- identified Jul 31, 2025, 05:42 PM UTC
We're having some trouble with our Sign services. We're working to fix the problem as quickly as we can.
- identified Jul 31, 2025, 07:07 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 31, 2025, 07:13 PM UTC
A fix has been implemented and we are monitoring this issue.
- resolved Jul 31, 2025, 07:47 PM UTC
This incident has been resolved.
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