Dropbox Sign incident

Issues detected with both logging in and sending signature requests

Resolved after 4 hours 15 minutes, affecting Send signature requests, on October 1, 2025.

monitoring Oct 01, 2025, 05:00 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 01, 2025, 03:12 PM UTC
Resolved
Oct 01, 2025, 07:27 PM UTC
Duration
4h 15m
Detected by Pingoru
Oct 01, 2025, 03:12 PM UTC

Affected components

Send signature requests

Update timeline

  1. investigating Oct 01, 2025, 03:12 PM UTC

    We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience.

  2. monitoring Oct 01, 2025, 05:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 07:27 PM UTC

    This incident has been resolved.

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