Resolved after 7 hours 54 minutes, affecting Drone API and Drone Accounts and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Drone APIDrone AccountsDrone DR3x00,DR5400/DR6400Drone Activation PortalDrone X1
Update timeline
- identified Oct 20, 2025, 02:04 PM UTC
An issue with an external vendor is impacting Drone services
- identified Oct 20, 2025, 04:49 PM UTC
Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.
- monitoring Oct 20, 2025, 09:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 09:59 PM UTC
This incident has been resolved.
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