Resolved after 2 hours 34 minutes, on March 10, 2026.
DriveWealth has successfully completed the restoration of all affected account balances as of approximately 12:40 PM ET. We appreciate your patience and apologize for any inconvenience this may have caused. Please contact the Partner Support team if you have any questions.
Update timeline
- investigating Mar 10, 2026, 02:16 PM UTC
DriveWealth is currently investigating reports of incorrect Buying Power calculations affecting a subset of accounts. This issue appears to be related to accounts that processed journal entries or withdrawal redemptions starting from approximately 4:30 PM ET on Monday, March 9, 2026. Our Engineering team is actively working to identify the root cause and restore accurate balances. We will provide further updates as more information becomes available.
- identified Mar 10, 2026, 02:42 PM UTC
DriveWealth has identified the root cause of the incorrect Buying Power calculations and has implemented a fix to mitigate further impact, preventing new instances of this discrepancy. Our Engineering team is working to restore accurate balances for all affected accounts. We will provide a final update once the restoration process is complete.
- resolved Mar 10, 2026, 04:50 PM UTC
DriveWealth has successfully completed the restoration of all affected account balances as of approximately 12:40 PM ET. We appreciate your patience and apologize for any inconvenience this may have caused. Please contact the Partner Support team if you have any questions.
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