Cancellation of previously "pending" pre-market orders

Update timeline

1. investigating Feb 07, 2025, 05:13 PM UTC

   DriveWealth experienced an issue with a downstream market center resulting in a subset of pre-market orders not receiving an execution in the opening auction and subsequently being held in a pending state. These orders are in the process of being cancelled by DriveWealth and Partners will receive standard cancellation messages for all of them. Partners or their clients can re-submit the previously cancelled orders as new orders. If the new execution price is inferior to the official opening price, Partners can provide details of the original and disadvantaged orders to DriveWealth support by noon ET on Monday, Feb 10. DriveWealth will evaluate and provide a credit to the account for the difference where appropriate.

2. resolved Feb 07, 2025, 07:59 PM UTC

   All previously impacted orders have been cancelled and partners have been sent standard cancellation messages for each. Partners or their clients can re-submit the cancelled orders as new orders. If the new execution price is inferior to today's official opening price, Partners may provide details of the original and disadvantaged orders to DriveWealth support by noon ET on Monday, February 10. DriveWealth will evaluate and provide a credit to the account for the difference where appropriate.