Resolved after 13 hours 36 minutes, affecting Customizer and Cartographer and 1 more, on October 29, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:14 PM UTC
We are currently investigating the issue with the underlying infrastructure provider.
- identified Oct 29, 2025, 04:51 PM UTC
Drive services — including Customizer, Cartographer, and Pacenotes — rely on Microsoft Azure for their underlying infrastructure. As of 12:00 PM ET on October 29, 2025, these services began experiencing degraded performance. Microsoft engineers are currently investigating the root cause. You can follow ongoing updates at: https://azure.status.microsoft/en-us/status
- monitoring Oct 29, 2025, 05:57 PM UTC
A fix has been implemented to fail over and bypass the affected infrastructure services. The team is actively monitoring as the Customizer API becomes available and stabilizes.
- monitoring Oct 29, 2025, 07:31 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 30, 2025, 05:50 AM UTC
This incident has been resolved.
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