DrChrono incident

Integration Issues 7.15.26

Resolved after 1 hour 27 minutes, affecting Updox, on July 15, 2026.

resolved Jul 15, 2026, 07:10 PM UTC

Our integration, Updox, has confirmed that the service disruption has been resolved and all services are operational.

Started
Jul 15, 2026, 05:42 PM UTC
Resolved
Jul 15, 2026, 07:10 PM UTC
Duration
1h 27m
Detected by Pingoru
Jul 15, 2026, 05:42 PM UTC

Affected components

Updox

Update timeline

  1. investigating Jul 15, 2026, 05:42 PM UTC

    Our third-party provider, Updox, is currently experiencing a service disruption. As a result, users may experience slowness, errors, or delays when sending or receiving faxes. We are monitoring the issue closely and will share updates as they become available. Thank you for your patience. Updox Status Page: https://status.updox.com/

  2. monitoring Jul 15, 2026, 06:01 PM UTC

    Our integration, Updox has implemented a fix and is reporting that services are recovering. We are continuing to monitor the recovery and are seeing service improvements. Some users may still experience intermittent delays or errors while systems fully stabilize. We will continue to provide updates as they become available. Thank you for your patience while this issue is being resolved.

  3. resolved Jul 15, 2026, 07:10 PM UTC

    Our integration, Updox, has confirmed that the service disruption has been resolved and all services are operational.

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