DrChrono incident

Appointment Reminder Issue

Resolved after 1 hour 37 minutes, affecting drchrono.com, on May 5, 2026.

resolved May 05, 2026, 05:39 PM UTC

The issue impacting appointment reminders has been resolved. All systems are now operating normally. Thank you for your patience.

Started
May 05, 2026, 04:02 PM UTC
Resolved
May 05, 2026, 05:39 PM UTC
Duration
1h 37m
Detected by Pingoru
May 05, 2026, 04:02 PM UTC

Affected components

drchrono.com

Update timeline

  1. investigating May 05, 2026, 04:02 PM UTC

    We are currently aware of an issue impacting a small subset of customers where appointment reminders are not being sent. Our Engineering team is actively investigating and working toward a resolution. We will provide an update here as soon as the issue has been resolved.

  2. resolved May 05, 2026, 05:39 PM UTC

    The issue impacting appointment reminders has been resolved. All systems are now operating normally. Thank you for your patience.

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